Terms of service
These Terms of Service (“Terms”) govern your access to and use of the website, services, content, forms, and any related online features operated by Lighthouse Commerce (“Lighthouse,” “we,” “us,” or “our”).
By accessing our website, submitting a form, purchasing services, booking a consultation, or otherwise interacting with us, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not interfere with the website’s operation, security, or availability.
You may not:
- Attempt to gain unauthorized access to our website, systems, accounts, or data
- Use our website to transmit malicious code, spam, or harmful content
- Copy, scrape, reproduce, or exploit website content without permission
- Misrepresent your identity, company, or authority to act on behalf of another party
- Use our website or services in violation of applicable laws or regulations
We may restrict or terminate access to our website if we believe these Terms have been violated.
2. Our Services
Lighthouse Commerce provides ecommerce, Shopify, conversion optimization, consulting, development, design, marketing, strategy, and related business services.
Specific services, deliverables, timelines, fees, responsibilities, and limitations may be governed by a separate proposal, statement of work, master services agreement, order form, invoice, or written agreement between you and Lighthouse.
If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for that specific engagement.
3. No Guaranteed Results
We work to provide high-quality services and recommendations, but we do not guarantee any specific business, financial, technical, marketing, revenue, conversion rate, traffic, ranking, sales, or performance outcome.
Any examples, estimates, projections, case studies, or recommendations are provided for informational purposes and are not guarantees of future results.
4. Website Content
The content on our website is provided for general informational purposes only. It should not be treated as legal, financial, tax, accounting, or professional advice outside the scope of services specifically agreed to in writing.
We may update, remove, or change website content at any time without notice.
5. Purchases, Payments, and Billing
If you purchase services, audits, consultations, digital products, or other offerings through our website, you agree to provide accurate billing and payment information.
Payments may be processed by Shopify, Shopify Payments, Stripe, PayPal, or other third-party payment providers. We are not responsible for payment processor errors, outages, or unauthorized activity outside our reasonable control.
All fees, payment terms, refunds, cancellations, and project-specific conditions may be described at checkout, on the relevant product or service page, in an invoice, proposal, statement of work, or separate written agreement.
6. Refunds and Cancellations
Unless otherwise stated in writing, purchases of services, audits, consultations, strategy work, digital deliverables, or custom work may be non-refundable once work has begun, time has been reserved, or deliverables have been provided.
If a refund, cancellation, or satisfaction guarantee applies to a specific offer, the terms of that offer will be stated on the relevant page, proposal, checkout page, invoice, or written agreement.
We reserve the right to refuse or cancel an order or service request at our discretion, including where there is suspected fraud, abuse, conflict of interest, mistake, or inability to perform the requested work.
7. Client Responsibilities
When working with us, you are responsible for providing timely, accurate, and complete information, materials, access, approvals, credentials, feedback, and decisions reasonably needed for us to perform the services.
Delays, incomplete information, restricted access, third-party platform limitations, or failure to provide required approvals may affect timelines, deliverables, results, or fees.
You are responsible for maintaining appropriate backups, access controls, account permissions, platform subscriptions, app subscriptions, and internal review procedures for your own business systems.
8. Third-Party Platforms and Tools
Our services and website may involve third-party platforms, tools, apps, plugins, payment processors, hosting providers, analytics services, marketing platforms, Shopify, or other ecommerce-related systems.
We are not responsible for third-party service outages, policy changes, pricing changes, data loss, platform restrictions, app conflicts, security incidents, or functionality changes outside our reasonable control.
Your use of third-party services may be governed by those third parties’ own terms and policies, including Shopify’s own legal terms for use of Shopify services.
9. Intellectual Property
All content on our website, including text, graphics, designs, logos, images, videos, downloads, page layouts, service descriptions, frameworks, methods, and other materials, is owned by or licensed to Lighthouse Commerce unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or create derivative works from our website content without our prior written permission.
Any materials, reports, recommendations, strategies, designs, code, or deliverables created for a client engagement will be governed by the applicable written agreement, proposal, invoice, or statement of work.
10. User Submissions
If you submit information through our website, including forms, questionnaires, messages, project details, files, feedback, or testimonials, you represent that you have the right to provide that information.
You grant us permission to use submitted information as reasonably necessary to respond to you, evaluate your request, provide services, operate our business, and fulfill our obligations.
We will handle personal information in accordance with our Privacy Policy.
11. Testimonials, Case Studies, and Portfolio Use
We may display general descriptions of our services, experience, and results on our website.
We will not publicly disclose confidential client information, private project details, or non-public business data without permission, unless permitted by a separate agreement or already publicly available.
Use of client names, logos, testimonials, screenshots, case studies, or project examples may be governed by the applicable client agreement or written permission.
12. Confidentiality
If you share confidential business information with us as part of an inquiry or project, we will use reasonable care to protect it.
However, a website form or initial inquiry does not by itself create a confidential, fiduciary, attorney-client, or exclusive business relationship. Formal confidentiality obligations may be governed by a separate written agreement.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
The FTC provides business guidance on privacy and data security, including the importance of safeguarding personal information collected from customers and users.
14. Disclaimer of Warranties
Our website and website content are provided “as is” and “as available.”
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.
We do not warrant that the website will be error-free, secure, uninterrupted, or free of viruses or other harmful components.
15. Limitation of Liability
To the fullest extent permitted by law, Lighthouse Commerce and its owners, employees, contractors, partners, and service providers will not be liable for indirect, incidental, consequential, special, punitive, exemplary, or lost-profit damages arising from or related to your use of our website or services.
Our total liability for any claim related to the website or these Terms will not exceed the amount you paid to us, if any, for the specific service or transaction giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
16. Indemnification
You agree to defend, indemnify, and hold harmless Lighthouse Commerce, its owners, employees, contractors, partners, and service providers from claims, damages, liabilities, costs, and expenses arising from:
- Your use of our website or services
- Your violation of these Terms
- Your violation of applicable law
- Information, content, access, materials, or instructions you provide to us
- Your misuse of third-party platforms, accounts, credentials, or systems
17. Availability and Changes
We may update, modify, suspend, or discontinue any part of our website or services at any time without notice.
We may also update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of [Insert State/Country], without regard to conflict of law principles.
Any disputes will be handled in the courts located in [Insert Jurisdiction], unless a separate written agreement provides otherwise.
19. Contact Us
If you have questions about these Terms, contact us through the contact form on this website.